This Privacy Policy describes how Komfy USA (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://komfyusa.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, business, legal, or regulatory requirements. Any updates will be posted here with a new “Last Updated” date.

How We Collect and Use Your Personal Information

Information We Collect

We may collect the following categories of personal information:

  • Basic contact details: name, address, phone number, email.

  • Order information: billing/shipping address, payment confirmation, order history.

  • Account information: username, password, login details.

  • Shopping activity: items viewed, cart contents, wishlist.

  • Customer support info: details you provide when contacting us.

  • Log data: IP address, browser type, pages visited, time/date, and usage statistics.

Information from Cookies

Like many websites, we use cookies and similar technologies to improve your shopping experience, remember preferences, and analyze site performance.

Information from Third Parties

We may also receive information from service providers, such as:

  • Shopify (our ecommerce platform).

  • Payment processors (for secure payment transactions).

  • Shipping partners (for order delivery).

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders.

  • Provide customer support.

  • Manage your account.

  • Communicate order updates, promotions, or service-related information.

  • Detect fraud and ensure security.

  • Improve our website and services.

  • Send marketing or promotional communications (with opt-out options).

How We Share Information

We may share your information with:

  • Vendors and service providers (Shopify, payment processors, shipping partners).

  • Marketing partners to help us advertise.

  • Legal authorities if required by law.
    We do not sell or rent your personal information.

Cookies

We use cookies to enhance your browsing experience. You can manage cookies in your browser settings, but disabling them may limit certain site features. Learn more at Shopify Cookies Policy.

Security and Retention

We use commercially reasonable safeguards to protect your data. However, no system is 100% secure. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your personal information.

  • Request corrections or updates.

  • Request deletion of your data.

  • Opt out of marketing communications.

  • Withdraw consent (where processing is based on consent).

To exercise these rights, contact us at contact@komfyusa.com.

International Users

If you access our Site from outside the United States, your data may be transferred and processed in the U.S. and other countries.

Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with their information, please contact us and we will take appropriate steps to delete it.

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: contact@komfyusa.com
Website: https://komfyusa.com