At Komfy USA, we strive to ensure that your orders are delivered quickly, safely, and efficiently. Please review our shipping policy carefully.

Shipping Address

Please make sure that your shipping address is complete and accurate to avoid delays or delivery issues.

Order Processing Time

Once an order is placed, please allow up to 7 business days for processing. Note that processing time is separate from shipping time.

Shipping Time

Shipping times may vary depending on your location, the shipment method, and other external factors. Most orders within the United States typically arrive within 7 to 10 business days.

All orders are shipped with a tracking number. Once your order is processed and entered into the courier system, you will receive your tracking number. You can track your shipment here: DHL Tracking

Delays

While we make every effort to ensure timely delivery, Komfy USA is not responsible for delays caused by:

• Customs inspections

• Postal or courier delays

• Bad weather conditions

• Holidays or festive seasons

• Other unforeseen events beyond our control

In such cases, please allow an additional 2–3 weeks for your order to arrive. We recommend placing orders well in advance for special occasions to ensure timely delivery.

Shipping Costs

• Orders over $100 are eligible for free shipping within the United States.

• Orders under $100 will incur a shipping fee of $5, which will be calculated at checkout.